We want you to love your Sparklemoon jewellery! If you need to return an item, please read the guidelines below.
How to Request a Return or Exchange
Contact us within 14 days of receiving your order via our Contact page or email contact@sparklemoon.co.uk.
Please include your order number, full name, and reason for return/exchange.
Returns must be approved before sending. Once approved, we’ll provide the return address.
Returns
Items must be unworn and in their original packaging.
Earrings cannot be returned for hygiene reasons.
Customers are responsible for return postage costs. We recommend using a tracked service to ensure safe delivery.
Refunds
Once we receive and inspect your returned item, we will issue a full refund to your original payment method within 5–7 working days.
Refunds do not include the cost of returning the item.
Exchanges
To exchange an item, contact us with the item and size you would like.
After we receive your return, we will send the replacement free of charge.
Faulty or Damaged Items
If your jewellery arrives faulty or damaged, please contact us within 48 hours of delivery and include photos.
We will offer a replacement, repair, or full refund at no cost to you.
Cancelling an Order
Orders can be cancelled before they are shipped.
Once dispatched, items must be returned using the standard returns process.
This policy does not affect your statutory rights under UK consumer law.